By accessing and using V Health Services Inc. (“V Health”, “we”, " Our", “us”) website, web page, client portal, appointment booking site, and other third-party services including but not limited to any content, functionality, and services offered on or through this website, web page, client portal, or our e-mails, texts, posts and other electronic messages (collectively, our “Site”), you acknowledge and agree to be bound by these Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree to these Terms and Conditions at any point, you are prohibited to use our services, or you must immediately stop accessing our services.
You acknowledge and agree that we reserve the right, in our sole discretion, that we may; update, modify or alter these terms and conditions or any posted contents on the website, or discontinue services (permanently or temporarily) without prior notice to you. Please note that OUR SERVICES ARE NOT INTENDED TO REPLACE YOUR REGULAR PRIMARY CARE PROVIDER. YOU ARE ENCOURAGED TO DEVELOP A RELATIONSHIP WITH A PRIMARY CARE PROVIDER IF YOU DO NOT HAVE AN ESTABLISHED RELATIONSHIP WITH A REGULAR PROVIDER.
WE DO NOT PROVIDE ANY EMERGENCY MEDICAL SERVICES. IF YOU ARE EXPERIENCING ANY EMERGENCY MEDICAL CONDITION, PLEASE CALL 911 OR PROCEED TO THE CLOSEST EMERGENCY ROOM WITHOUT ANY DELAY.
Our health care providers are licensed or permitted to practice by the respective regulatory authority in the province or territory of Canada where you are located at the time of consultation. To use our services you must be at least 18 years old, however, a legal guardian(who is 18 years or older) of a minor can book an appointment on behalf of a minor as long as both parent and the minor present at the time of consultation. As part of the registration process, you will be required to provide us with certain information, such as your first and last name, email address, and mobile phone number.
By using our services, you understand we or our third-party providers may send you some communications regarding your appointment such as text, email appointment reminders, or phone calls. Any communication involving personal health information will only be through secure channels. But an unsecured channel may be used if we are unable to reach you through secure channels to provide safe care.
You agree that you will not record any part of our home visit service or telemedicine service without our prior written authorization.
You acknowledge and agree that we reserve the right to change the posted fees on our website at any time without any prior notification.
You acknowledge and agree that you are required to register and book an appointment through our third-party booking site and provide payment information for the appointment through our secured third-party payment platform using your credit or debit card. You will be charged only after the appointment is completed, but a cancellation or no show fee may be applicable as indicated in our website.You understand we are not responsible for any payment errors, loss, or damage using our third-party payment platform.
You understand, you may cancel an appointment in accordance with the cancellation policy as mentioned in our third-party booking site including any applicable cancellation fees. Also, we reserve the right to alter or modify the cancellation policy at any time without any prior notification to you.
Disclaimer
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or our Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO OR FROM IT. THE MATERIALS ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITE LINKED TO THE SITE.
Limitation of Liability
IN NO EVENT WILL WE, OUR AFFILIATES OR OUR OR THEIR LICENSORS, SERVICE PROVIDERS, AGENTS, EMPLOYEES, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SITE, ANY WEBSITES LINKED TO OR FROM IT, ANY CONTENT ON OUR SITE OR ON SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Privacy Policy
V Health Services Inc (“V Health”, “we”, “us”, “Our”) complies with applicable privacy and personal health information legislation where it operates. We reasonable steps to ensure the personal health information collected, used, and disclosed is accurate and complete and its integrity is preserved. We use third-party service providers for secure, encrypted text, audio, and video consultations for our health services. We provide patients with access to their own personal health information upon request. Requests may be made verbally or in writing. We recognize the right of a patient to designate someone to make decisions on their behalf regarding the collection, use, and disclosure of their personal health information. Others may make decisions about a patient’s personal health information when authorized to do so in The Health Information Protection Act (HIPA) or other law. We collect only the personal health information that is reasonably necessary to provide care and treatment to benefit its patients. We use the minimum amount of personal health information necessary (on a need-to-know basis) for the care and treatment of its patients, based on the implied consent of the patient. Personal information, we collect is our property. We will not sell your personal information for any purpose whatsoever. We disclose personal health information as part of providing care to its patients. If personal health information is disclosed for other purposes it will be with the consent of the patient or the disclosure is authorized without consent by law. There may be exceptions to disclosing confidential health information under certain circumstances according to the -HIPA. This includes but not limited to suspected child abuse; certain communicable diseases; gunshots and stabbings; Fitness to drive; and release information under the authority of a court order or in the course of legal proceedings. We will take all reasonable steps to comply with a patient’s request to limit the collection, use, and disclosure of their personal health information. We consider a privacy breach as a collection, use, or disclosure of personal health information in contravention of the HIPA and these policies. There is no guarantee against data breaches. We respond promptly to potential, suspected, and confirmed privacy and security breaches by notifying our users and initiate remedial measures.